Courtware Solutions, Inc. Privacy Policy
Courtware Solutions, Inc. (“Courtware”), which runs JusticeONE, JusticeONE Mobile RMS, JusticeONE: e-Ticketing Mobile App, Command Mobile App, www.justice-one.com and www.courtware.com (the “Websites and Apps”) is committed to promoting and protecting the privacy rights of individuals, as set forth in applicable state and federal laws.
It is the policy of Courtware to limit the collection and safeguard the privacy of personal and government-related information collected or maintained by Courtware. Courtware’s information management practices conform to the requirements of all applicable laws pertaining to information privacy. This Privacy Policy only applies to the Websites and Apps run by Courtware.
“Personal information” is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history, readily identifiable to that specific individual. A domain name or Internet
Protocol address is not considered personal information; however, it is considered “electronically collected personal information.”
“Electronically collected personal information” means any information that is maintained by an agency that identifies or describes an individual user, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, medical or employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted to a State agency by a user, whether electronically or in written form, and information on or relating to individuals who are users, serving in a business capacity, including, but not limited to, business owners, officers, or principals of that business.
“Electronically collected personal information” that we automatically collect includes your domain name or Internet Protocol address, and statistical information about which web pages you visit. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, personalizing the content of the web site, sending an e-mail, or participating in a survey) more detailed data will be collected. If you choose not to participate in these voluntary activities, your choice will in no way affect your ability to use any other feature of any of the Websites and Apps.
If any type of personal information is requested on the web site or volunteered by the users, it is governed by applicable state law as well as the Federal Privacy Act. This information may become a public record once it is provided and except for electronically collected information, it may be subject to public inspection and copying if not otherwise protected by federal or state law.
Courtware adheres to the following principles in connection with the collection and management of personal information:
1. Courtware collects personal information on individuals only as allowed by law. Courtware limits the collection of personal information to what is relevant and necessary to accomplish its lawful purpose. For example, Courtware may need to know an individual’s e-mail address or telephone number in order to answer the individual’s questions or in order to provide requested assistance.
2. Courtware does not collect home, business or e-mail addresses, or account information from persons who simply browse the Websites and Apps. Personal information about individuals is collected through this web site only if an individual provides such information to Courtware voluntarily through e-mail, registration forms, or surveys, for example. This information will be used to facilitate a response to the person or improve the content or navigation of the Websites and Apps or provide survey information to users. The information collected in this manner is not subject to requests made pursuant to the Georgia Open Records Act, and site visitors may request to have their information discarded without reuse or distribution.
3. Courtware uses Google Analytics to help improve the Website and Apps. Google tracking cookies may be used to provide information to Google Analytics. Our Website and Apps may use Google Analytics to track web site and app statistics. Google tracking code used by every web site or application that employs Google Analytics, stores information that identifies device IP addresses, but our web site is anonymizing that information and only part of device IP addresses are being used. Consequently, no information identifying you or your device is being stored at Google via our utilization of Google Analytics implementation. You can learn more about Google Analytics at:
https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview#howAalyticsGetsData.
4. Courtware’s use of your e-mail. You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other Courtware employees or other customers of Courtware who may be better able to help you, and this staff may be employed by a different entity other than Courtware. Except for authorized law enforcement investigations or, as required by law, or pursuant to any of our agreements with our customers, which may include law enforcement agencies, courts, governments, and quasi-governmental entities, we do not otherwise share our e-mail with any other organizations. We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our Website and Apps, or to forward the e-mail to another agency or customer of ours for appropriate action. Submission of an email to Courtware, the Courtware staff and/or communication through any of the Website and Apps does not create any contractual relationship with Courtware, or any attorney-client or other privileged or confidential relationship. Accordingly, do not disclose any information to Courtware that you wish to remain private or confidential.
5. Courtware provides people who provide personal information with an opportunity to review that information. Individuals who provide personal information to Courtware are allowed to review the information and contest its accuracy or completeness.
6. Courtware uses personal information only as specified and consistent with those purposes; unless Courtware obtains the consent of the subject of the information, or as required or allowed by law. The Georgia Open Records Act exists to ensure that Georgia government is open and that the public has a right to have access to appropriate records and information possessed by many state and local government agencies. At the same time, there are exceptions both that recognize the public’s right to access records and limit access to certain records. These exceptions serve various needs, including maintaining the privacy of individuals. In the event of a conflict between this Policy and the Georgia Open Records Act or any other law governing the disclosure of records, the applicable law will control.
7. How Courtware collects and uses your information. We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.
8. How Courtware protects your information. Courtware, as developer and manager of the Website and Apps, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing. Security measures have been integrated into the design, implementation, and day-to-day practices of Courtware’s operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via Courtware’s Website and Apps. The technical standards governing security are internally enforced by Courtware. If you do nothing during your visit to any of the Website and Apps but browse or download information, we automatically collect and store the following information about your visit:
a. A partial Internet Protocol address and domain name is collected, but not the e-mail address. The partial Internet Protocol address is used to direct Internet traffic to you without identifying you individually and generate statistics used in the management of this web site.
b. The type of browser and operating system you used.
c. The city and zip code you used it from.
d. The date and time you visited this web site.
e. The web pages or services you accessed at this web site.
f. The web site you visited prior to coming to this web site.
g. The web site you visit as you leave this web site.
h. If you downloaded a form, the form that was downloaded.
The information we automatically collect, or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our web site to continually improve the value of the materials available. Our web site logs do not identify a visitor by personal information, and we make no attempt to link other web sites with the individuals that browse our web site. Individuals have the right to have any electronically collected personal information deleted by Courtware, without reuse or distribution. Individuals may request to have their electronically collected personal information deleted via any “Contact” or “Contact Us” link at the top or bottom of any page on any of the Website and Apps.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The Website and Apps may contain links to other websites and/or apps. Please be aware that we are not responsible for the content or privacy practices of such other websites or apps. We encourage our users to be aware when they leave our Website or App and to read the privacy statements of any other website or app that collects personally identifiable information.
Courtware does not sell any “electronically collected personal information.” Any distribution of “electronically collected personal information” will be solely for the purposes for which it was provided to us.
Courtware does not honor any “do not track” requests from users of any of the Website and Apps, regardless of how or when any such do not track requests are communicated or received.
Any future changes to our privacy policy will be communicated by posting such updated changes at all links to our Privacy Policy that are set forth within our Website and Apps.
Courtware may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to the Website and Apps.
Courtware will provide additional explanations of this privacy policy, if requested. If any individuals have any further questions about this privacy policy, they are encouraged to contact the Courtware via email at _info@courtware.com_, by phone at (866) 530-1452, or by mail to:
Courtware Solutions, Inc.
5917 Edenfield Drive
Suite 110
Acworth, GA 30101